Parent's Satisfaction with Immunization Services During The Covid-19 Pandemic at Suruh Public Health Center of Semarang Regency
Keywords:
COVID-19, Patient Satisfaction, ImmunizationAbstract
COVID-19 is a dangerous disease for the world’s health because it spreads very quickly even causes death. The COVID-19 pandemic has also harmed immunization services, among others due to the implementation of lockdown, social restrictions, self-isolation, hampered distribution of vaccine provision, and difficulty in accessing health facilities. This study was aimed to determine parents’ satisfaction with immunization services during the COVID-19 pandemic at the Suruh Public Health Center, Semarang Regency. This study used quantitative methods, with a descriptive research design. The population of this study was all parents who had children aged 1-11 months and received immunization services at the Suruh Public Health Center. The sampling technique was a total sampling method of 68 respondents. The measuring instrument of this research is a questionnaire. Data analysis used univariate analysis. This study used univariate analysis and got the results that parent's satisfaction with immunization services at the Suruh Public Health Center Semarang Regency on the reliability dimension stated that they were very satisfied by 43 people (63.2%), the responsiveness dimension stated that they were quite satisfied with 44 people (64.7 %), the assurance dimension stated that they were very satisfied by 45 people (66.2%), the empathy dimension stated that they were quite satisfied by 36 people (52.9%), and the tangible dimension stated that they were very satisfied by 24 people (35.3%). On the reliability and assurance dimensions, the tangible majority of respondents said they were very satisfied, while the responsiveness and emphathy dimensions, respondents stated that they were quite satisfied with the immunization service officers at the Suruh Public Health Center, Semarang Regency.
Abstrak
COVID-19 merupakan penyakit yang berbahaya untuk dunia kesehatan karena penyebarannya sangat cepat bahkan menyebabkan kematian. Pandemi COVID-19 juga berdampak buruk bagi pelayanan imunisasi antara lain karena pelaksanaan lockdown, pembatasan sosial, isolasi mandiri, terhambatnya distribusi penyediaan vaksin dan sulitnya akses ke fasilitas kesehatan. Penelitian ini bertujuan untuk mengetahui kepuasan orang tua terhadap pelayanan imunisasi pada masa pandemi COVID-19 di Puskesmas Suruh Kabupaten Semarang. Penelitian ini menggunakan metode kuantitatif, dengan desain penelitian deskriptif. Populasi penelitian ini yaitu seluruh orang tua yang memiliki anak usia 1-11 bulan dan mendapatkan pelayanan imunisasi di Puskesmas Suruh. Teknik pengambilan sample menggunakan metode total sampling berjumlah 68 responden. Alat ukur penelitian ini yaitu kuesioner. Analisis data menggunakan analisis univariat. Penelitian ini menggunakan analisis univariat dan mendapatkan hasil bahwa kepuasan orang tua terhadap pelayanan imunisasi di Puskesmas Suruh Kabupaten Semarang pada dimensi reliability menyatakan sangat puas sebesar 43 orang (63,2%), dimensi responsiveness menyatakan cukup puas sebesar 44 orang (64,7%), dimensi assurance menyatakan sangat puas sebesar 45 orang (66,2%), dimensi empathy menyatakan cukup puas sebesar 36 orang (52,9%), dan dimensi tangible menyatakan sangat puas sebesar 24 orang (35,3%). Pada dimensi reliability, dimensi assurance, dimensi tangible mayoritas responden menyatakan sangat puas, sedangkan dimensi responsiveness dan dimensi emphaty mayoritas responden menyatakan cukup puas terhadap petugas pelayanan imunisasi di Puskesmas Suruh Kabupaten Semarang.
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