Rachmawati, M. ., Putri Ratnasari, Chrisna Prawiratama Bagaskara, Cecep Sukrisna, and Bambang Dewantoro. “Analysis of Customer Service Quality Reviewed Through Complaint Handling”. The Virtual International Conference on Economics, Law and Humanities, vol. 1, no. 1, Jan. 2023, pp. 161-6, https://callforpaper.unw.ac.id/index.php/ICOELH/article/view/287.