Literature Review: Nurses’ Caring Behavior in Emergency Situations
Kata Kunci:
Caring, nurses, emergency, workload, work motivationAbstrak
Emergency services require nurses to have high competence and to demonstrate caring behavior in delivering fast, accurate, and holistic care. Caring behavior is an important indicator of the quality of nursing services; however, various studies indicate that its implementation is still not optimal. This study aims to identify the factors influencing nurses’ caring behavior in emergency situations using a systematic literature review method.The literature search was conducted through Google Scholar and PubMed with inclusion criteria including articles published between 2020 and 2026, written in Indonesian or English, involving nurse subjects, and available in full-text form. A total of 10 articles were analyzed in this study. The results show that nurses’ caring behavior is influenced by individual factors (personality), psychological factors (work motivation), and organizational factors (workload and rewards). Workload is identified as the most dominant factor, where high workload can reduce the quality of caring behavior. Work motivation is positively associated with caring behavior, while demographic characteristics do not show a significant influence. In conclusion, nurses’ caring behavior is influenced by interrelated factors, particularly workload and motivation. Therefore, optimal workload management and enhanced motivation through organizational support are necessary to improve the quality of nursing care in emergency units.Unduhan
Referensi
Ahmed, F. R., Saifan, A. R., Dias, J. M., Subu, M. A., Masadeh, R., & AbuRuz, M. E. (2022). Level and predictors of caring behaviours of critical care nurses. BMC Nursing, 21(1). https://doi.org/10.1186/s12912-022-01125-4
Aliun, F. W., Ifadah, E., & Natalia, S. (2024). Keperawatan Gawat Darurat : (Teori, Manajemen dan Perilaku). PT. Sonpedia Publishing Indonesia. www.buku.sonpedia.com
Ayatulloh, D., Laily, N. F. R., Alfianti, K. Z., Priyantini, D., & Masruri. (2024). Faktor Determinan Yang Mempengaruhi Perilaku Caring Perawat Emergency Di Ruang Instalasi Gawat Darurat. Jurnal Keperawatan Muhammadiyah, 9(2), 2024.
Emar, M., Smith, E., & Coats, T. J. (2022). Background Noise in an Emergency Department: an Observational Study From Staff and Patient Perspectives. Medrxiv : The Preprint Server for Health Sciences. https://doi.org/10.1101/2022.05.20.22275148
Faisal, M. H., Herman, Sardjan, U. R. W., & Mahdi, A. N. (2024). Hubungan Pengetahuan Dan Sikap Perawat Dengan Perilaku Caring Di Instalasi Rawat Inap Rumah Sakit Angkatan Darat Tk. IV Dr. R. Ismoyo Kendari. Jurnal Ilmiah Karya Kesehatan, 8. https://stikesks-kendari.e-journal.id/JK
Hangewa, N., Bawotong, J. S., & Katuuk, M. E. (2020). Stres Kerja dengan Persepsi Perilaku Caring Pada Perawat. Jurnal Keperawatan (JKp), 8(1), 59–67.
Herman, & Deli, P. (2021). Hubungan Antara Beban Kerja dan Perilaku Caring Perawat. Jurnal Penelitian Keperawatan Kontemporer.
Istiqamah, Millati, R., & Sari, R. T. (2025). Hubungan Motivasi Kerja Dengan Perilaku Caring Perawat Di Ruang Rawat Inap dan ICU Rumah Sakit Islam Banjarmasin. JKT : Jurnal Kesehatan Tambusai, 6(3).
Kartika, Hamalding, H., Batubara, K., & Fazilla, R. (2025). Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien. Jurnal Keperawatan Dan Kesehatan Holistik, 1(2). https://jurnal.akpergitamaturaabadi.ac.id/
Kuntarti, K., & Rahmayanto, I. (2026). Do Nurse Performance Appraisals Reflect Caring Behaviors? Evidence From an Indonesian Hospital. Frontiers in Health Services, 6. https://doi.org/10.3389/frhs.2026.1773688
Kurniasih, Y., & Farida, A. (2024). Nurse Workload and Caring Behavior in Emergency Department and Intensive Care Unit. International Journal of Health Science and Technology, 5(3), 275–281. https://doi.org/10.31101/ijhst.v5i3.3586
Kurniawati, C. N., & Bunga, A. L. (2024). The Infulence of Organizational Cultured and Workload on Care Behavior of Nurses Intimate Nursing Rooms in X Hospital: Literatur Review. Media Publikasi Promosi Kesehatan Indonesia, 7, 27–38. https://doi.org/10.56338/mppki.v7i1.4328
Ma’ruf, H., & Harjati. (2023). Perceptions of Caring Behaviors among Patients and Nurses. Jurnal Keperawatan Respati Yogyakarta, 20. https://doi.org/10.3390/ijerph20010396
Noffita, D., Febriani, R. T., & Loura, N. S. (2024). Hubungan Motivasi Kerja Dengan Perilaku Caring Perawat Di Ruang HCU Anak RSUD Dr. Saiful Anwar Malang. Jurnal Keperawatan Muhammadiyah, 9(1).
Nuriyah, S., Abdurrouf, M., & Puspitasari, D. W. (2025). Hubungan Beban Kerja terhadap Penerapan Caring Perawat. Bima Nursing Journal, 6. http://jkp.poltekkes-mataram.ac.id/index.php/bnj/index
Pardede, J. A., Saragih, M., & Simamora, M. (2020). Tipe Kepribadian Berhubungan dengan Perilaku Caring Perawat. Jurnal Keperawatan Silampari, 3(2), 707–716. https://doi.org/10.31539/jks.v3i2.1207
Purwanti, E., Lestari, S., & Novyriana, E. (2020). Hubungan Motivasi Kerja dengan Perilaku Caring Perawat. Jurnal Penelitian Perawat Profesional, 2. http://jurnal.globalhealthsciencegroup.com/index.php/JPPP
Putri, M. A., Alim, S., & Martani, H. R. (2024). Hubungan Beban Kerja dengan Perilaku Caring Perawat di Instalasi Gawat Darurat RSUP Dr. Sardjito dan RSA Universitas Gadjah Mada. Universitas Gadjah Mada.
Putri, R. A., Imallah, R. N., & Masitoh, R. (2024). Hubungan Beban Kerja Perawat Dengan Perilaku Caring Perawat Di RS PKU Muhammadiyah Gamping. The 19th University Research Colloqium.
Rahmatin, D. A., Faozi, A., & Lindayani, E. (2024). Korelasi Tipe Kepribadian (Big Five Personality) dengan Sikap Caring Perawat Puskesmas. Jurnal Riset Kesehatan Poltekkes DEPKES Bandung, 16(1), 299–308. https://doi.org/10.34011/juriskesbdg.v16i1.2524
Saleky, A. A., Damayanti, R., Afrida, & Wabula, I. (2023). Faktor Penyebab Stres Perawat IGD. Lentora Nursing Journal, 3(1). https://doi.org/10.33860/lnj.v3i1.1679
Wahyuningtiyas, A. A. F., & Mulyaningsih. (2026). Gambaran Karakteristk dan Perilaku Caring Mahasiswa Keperawatan Universitas ’Aisyiyah Surakarta. Medic Nutricia : Jurnal Ilmu Kesehatan, 22(2). https://doi.org/10.5455/mnj.v1i2.644
Wulandari, N. K., Tanujiarso, B. A., & Riani, S. (2023). Relationship Between Workload And Caring Behavior And Patient Safety Implementation In The Emergency Installation Room. Nursing Care Journal, 37(1), 37–41.
Zuliani, Hariyanto, S., Maria, D., Tauran, I., Urifah, S., Sugiarto, A., Muhsinah, S., Kurwiyah, N., Marisi, E. L. D., Manik, M. J., Juliani, E., & Kuswati, A. (2023). Keperawatan Profesional. Yayasan Kita Menulis.
