Are You Satisfied? Modeling User Satisfaction Framework for E-Learning Platform
Keywords:
E-Learning, Pandemic, User Satisfaction, Quality Dimensions.Abstract
The pandemic of Novel Coronavirus 2019 has seen tremendous increase on the e-learning platform in the entire world, including Malaysia. The sudden movement from face-to-face interaction to virtual platform cause several problems such as mental stress, insufficient facilities, boredom, and inaccessible connection especially to those already deprived of the Internet facilities. Thus, the objective of this paper is to investigate the current level of user satisfaction on e-learning platforms among students in higher education in Malaysia. A model consisted of three independent variables (information quality, system quality, and service quality) was proposed against single dependent variables (user satisfaction). A quantitative research methodology was adopted, and data was analyzed using Statistical Package for Social Science (SPSS) version 26. Finding shows that two factors (information quality and service quality) have a predictive power on user satisfaction, whilst system quality was proven insignificant on the user satisfaction.
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